Privacy Policy

1. Data we collect

• Account data: name, email address and encrypted password.
• Profile data: profile name, avatar, language and playback preferences.
• Usage data: titles watched, playback position, saved items and browsing history on the platform.
• Technical data: device type, browser, operating system and IP address.
• Subscription data: contracted plan, status and renewal dates.

2. Purposes of processing

• Authenticate access and maintain the user’s session.
• Provide the contracted service, including resuming playback from where you left off.
• Personalise recommendations and organise the displayed catalogue.
• Process subscriptions and communicate account information.
• Prevent fraud, abuse and unauthorised use of the service.
• Comply with legal and regulatory obligations.

3. Legal bases

Processing is based on performance of the service contract, compliance with a legal obligation, legitimate interests for security and improvement of the platform, and consent in the case of marketing communications and non-essential cookies.

4. Sharing

We do not sell personal data. Sharing occurs only with processors necessary to provide the service, such as hosting, content delivery and payment processing providers, always under contract and a duty of confidentiality.

Data may be provided to authorities where there is a lawful request.

5. Storage and security

We adopt technical and organisational measures to protect data, including encryption in transit, access control and operation logging. Data is retained for the period necessary for the purposes described or as required by law.

6. Your rights

You may exercise your rights under the UK GDPR and the Data Protection Act 2018 by contacting us through the channels indicated at the end of this document. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

• Confirmation that processing is taking place and access to your data.
• Rectification of incomplete, inaccurate or out-of-date data.
• Erasure or restriction of data that is unnecessary or processed unlawfully.
• Data portability to another provider, upon express request.
• Erasure of data processed on the basis of consent.
• Information about sharing and the right to withdraw consent.

7. Children

The service is not intended for account creation by persons under 18. Children’s profiles must be created and supervised by the responsible account holder.

8. Changes to this Policy

This Policy may be updated to reflect changes to the service or the law. Material changes will be communicated through official channels with reasonable notice.