Help Centre

Find quick answers to the most common questions. If you need more, our team is one click away.

Account and accessRegistration, sign-in, password and email verification.5 articles
ProfilesMultiple profiles, children’s profile and preferences.4 articles
Subscription and paymentPlans, billing, switching and cancellation.5 articles
Playback and qualityPlayer, picture quality, subtitles and downloads.5 articles
DevicesWhere to watch and how many simultaneous screens.4 articles
Privacy and securityPersonal data, cookies and account protection.4 articles

Frequently asked questions

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support@kivora.tv

Frequently asked questions

How do I create a Kivora TV account?

I have forgotten my password. What should I do?

I did not receive the confirmation email.

Can I change the email on my account?

How do I close my account permanently?

How many profiles can I create?

How does the children’s profile work?

Can I limit the age rating of a profile?

How do I switch profile?

Which plans are available?

Can I change plan later?

Is there a minimum term or cancellation fee?

How do I cancel my subscription?

Which payment methods are accepted?

The video will not start. What could it be?

How do I adjust video quality?

How do I turn on subtitles?

Does the platform remember where I left off?

Which keyboard shortcuts does the player accept?

On which devices can I watch?

How many people can watch at the same time?

How do I disconnect a device?

Can I download titles to watch offline?

How is my data used?

Can I refuse cookies?

How can I better protect my account?

How do I exercise my rights under the UK GDPR?

Didn't find what you were looking for?

Frequently asked questions

How do I create a Kivora TV account?

I have forgotten my password. What should I do?

I did not receive the confirmation email.

Can I change the email on my account?

How do I close my account permanently?

How many profiles can I create?

How does the children’s profile work?

Can I limit the age rating of a profile?

How do I switch profile?

Which plans are available?

Can I change plan later?

Is there a minimum term or cancellation fee?

How do I cancel my subscription?

Which payment methods are accepted?

The video will not start. What could it be?

How do I adjust video quality?

How do I turn on subtitles?

Does the platform remember where I left off?

Which keyboard shortcuts does the player accept?

On which devices can I watch?

How many people can watch at the same time?

How do I disconnect a device?

Can I download titles to watch offline?

How is my data used?

Can I refuse cookies?

How can I better protect my account?

How do I exercise my rights under the UK GDPR?

Didn't find what you were looking for?