Cancellation Policy

1. How to cancel

Cancellation is completed directly on the platform, in My account › Subscription, without the need to contact support, make a telephone call or give a reason.

2. Effects of cancellation

Upon cancellation, automatic renewal is stopped and access remains active until the end of the period already paid. There is no cancellation fee or penalty.

Account data, profiles, lists and history are retained for a reasonable period, allowing reactivation without loss of information.

3. Cooling-off period

Under UK consumer law, for distance contracts you may cancel within 14 days of the date of the contract, with a full refund of amounts paid. This cooling-off period applies to subscriptions taken out online.

4. Refunds

Outside the cooling-off period, there is no pro-rata refund of periods already started, as access remains available until the end of the cycle. Charges made in duplicate or due to a system error are refunded in full after review.

5. Permanent account closure

In addition to cancelling the subscription, you may request complete deletion of the account and associated data, subject to legal retention obligations. The request may be made through the contact channel.